Terms and conditions
Balloon Girls Terms and conditions
Below includes the terms and conditions of hiring Balloon Girls NC for your event.
BOOKINGS:
Your appointment date and service will be secured when the non-refundable retainer is received. The remaining balance will be due 7 days prior to the event. Any orders made with less than 7 days' notice will need to pay the full balance to secure the date and service
Deposit payments can be made with Venmo, apple pay, cashapp, check, or cash. All remaining payments are to be paid 7 days prior to service. Failure to pay on time my incur additional fees.
SERVICE LOCATION:
We may require access to the location at minimum of 3 hours prior to the scheduled event start time (additional time may be required based on individual displays). This is necessary for the Artist and decorating team to organize and set everything up before the event begins.
DELAYS:
The Artist and all the decorating staff will arrive onsite as specified by the agreed-on time. We cannot be held responsible for delays (or incomplete decor) if not allowed a reasonable amount of time to complete decor service.
DECOR EQUIPMENT:
All Re-usable non balloon equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of The Artist and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement, or damage. If the Artist's equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s) and remit payment within 24 hours of the event.
INCLEMENT WEATHER AND OUT DOOR SET UPS:
The Artist shall not be responsible should weather conditions make it impossible to setup decor services. This includes, but not limited to strong winds, rain, or snowstorms, hot and cold temperatures.
The artist will advise 48-72 hours out if any changes need to be made based on predicted weather. If you choose not to take those recommendations, Balloon girls will not be responsible to the outcome of your décor once it is set up. Additionally, our artist will not work in the rain, cold weather under 40 degrees. If these conditions exist the artist advise you changes that need to be made to accommodate these conditions, the artist has a right to leave décor without the set up being completed and no refund will be available.
Additional requirements for outdoor events included a flat surface for displays. When temperatures are over 75 degrees, shade is required, and balloons cannot be fixed to any metal objects.
It is clearly understood that there will be no refunds or discounts for loss, breakage, or failure to produce due to factors outside and beyond our control.
ACCIDENTS:
We are not responsible for accidents or injuries related to our decor that is caused by mischief or mishandling by the client, guests or site staff. Please, do not allow guests to put the latex balloons into their mouths. Be aware that some Children and Adults have allergic reactions to latex. These groups of people should refrain from having any contact with the latex balloons.
DISCLAIMER:
We use professional equipment and material as intended for its particular purpose within all designs.
To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in.
Please do not use or place any decor designed for indoor use outdoors or outside of covered 4-wall framed structures.
CANCELLATION / RESCHEDULING:
Any cancellation or rescheduling must be made at least 7 days prior to your scheduled date, or you will be responsible for paying the full number of services agreed upon in this contract. Based on the reschedule date and time, fees may be incurred. The retainer will not be returned upon cancellation
Once final payment has been made, there will be no refunds. We are not responsible for inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note that we will make every effort to accommodate date changes to your event.
This booking arrangement cannot be changed after the Artist arrives for the appointment.